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The protection of your privacy and your safety are very important for Dragonheart Medieval Lifestyle, simply called ‘Dragonheart’ from now on.

Privacy policy / Cookie policy

Important: This translation has been made for easier reading for our non-dutch customers. If differences between this document and the original dutch document exist, the Dutch document is always leading.

The protection of your privacy and your safety are very important for Dragonheart Medieval Lifestyle, simply called ‘Dragonheart’ from now on.

Data processing
When you visit our website, place a quotation or subscribe to the newsletter, we ask you for (among others) your name, address, phone and email. Dragonheart uses this information for the following purposes:
● To provide our services and be able to bill you.
● To process your quotation and update you on the progress.
● For sending your items to you.
● To provide you with information about the organisation, items and activities from Dragonheart
● To provide information to other parties, but only when they need it for a task initiated by Dragonheart. Or when we are legally obliged to provide this information.
● To be able to answer your questions.

Also, we register information (e.g.: your IP-address) for usage-statistics and to guarantee website-safety.

All data, including but not limited to your personal information and order history, are processed by Dragonheart, Ambachtstraat 14B, 7587 BW, de Lutte - Nederland. Your data may be saved to external servers to analyse your order history for marketing purposes. Unless otherwise stated in these privacy conditions, your information will not be provided to third parties.

Your rights
You have the right to view your information, collected by Dragonheart, at any time. At any point in time, possibly because (part of) the information is incorrect, you can request a change, addition, anonymization or removal of your information. Please send your request to info@dragonheart.nl, or through regular mail to Dragonheart, Ambachtstraat 14B, 7587 BW, de Lutte - Nederland.

Cookies are small pieces of data that are stored by the website on your computer, phone or other handheld device. These cookies are used to save your password and/or username, remember your preferences or startup pages, status of your orders, personal settings or website tracking (e.g.: aimed marketing). Information stored in a cookie could later be read to customize a page to your preferences or to log in automatically. Information can only be stored in a cookie if you provided this information first, it will not be collected secretly or automatically.

Usage of cookies
Through cookies you are able to fully use the online store functions and personal settings. Additionally, we can provide you with the best shopping experience because the information that is collected is used to optimize the user experience and performance of the website. We also use trackingpixels in our newsletters, so that we can track how often users go to the website from the newsletter. Dragonheart uses cookies for the following reasons:

● Technical reasons, such as remembering your current shopping sessions and providing check-out and payment options.

● To gather statistics about the number of visitors of our website through the newsletter or get a grasp of the general success of our newsletters.
● To gather statistics about how visitors use the website, to optimize the website in general.

How do you change cookie settings?
Most web-browsers accept cookies automatically. Unless you changed your browser-settings, cookies are placed when you use the website. By using this website you agree to the use of cookies as mentioned in this document. If you do not agree, you can decline the use of cookies through your browser’s settings. Methods differ per browser. When you do this, it is possible that you cannot use everything on our website. You can also change your browser settings in such a way that you are first warned when a cookie would be placed. Please don’t forget that the website needs certain cookies to be able to function properly.

Safeguarding of personal information
Dragonheart guarantees that your personal information is protected adequately. Dragonheart wants to ensure that all data is processed safely between your computer and our server. Dragonheart has taken fit technical and organizational measures to ensure the protection of your personal information against loss of illegal processing. Your information will be stored for a maximum of 5 years and will not be sent to other organizations and/or third parties, unless an item needs to be delivered directly from a supplier.

Dragonheart and other websites
Links to other websites could exist on Dragonheart’s website. Dragonheart cannot be responsible or liable for information processing by these other parties. We suggest you read the privacy policy of the website in question.

This privacy policy may be changed when changes to the website are made. We suggest to read through the privacy policy regularly.

Should you have any questions about Dragonheart’s privacy policy, then you can contact us through info@dragonheart.nl or through regulat mail at Dragonheart, Ambachtstraat 14B, 7587 BW, de Lutte - Nederland.